SIVYAA CANCELLATION POLICY

Welcome to the official SIVYAA Cancellation Policy. We are committed to offering a smooth and satisfying shopping experience. However, we understand that certain situations may require an order to be canceled. This policy outlines the terms, eligibility, and procedures for canceling an order and receiving a refund.

1. ORDER CANCELLATION BY CUSTOMER

1.1 Before Shipment:
  • You may cancel your order before it has been shipped.
  • To cancel, contact us at info@sivyaa.com or call 9314966096 with your order details.
  • Once confirmed, a full refund will be processed to your original payment method.
1.2 After Shipment:
  • If your order has already been shipped, cancellation is not possible. However, you may initiate a return as per our Return Policy.

2. ORDER CANCELLATION BY SIVYAA

2.1 Out-of-Stock Products:
  • If an item is out of stock or unavailable, we reserve the right to cancel the order.
  • Customers will be notified and issued a full refund.
2.2 Payment Issues:
  • If there’s a payment failure or verification issue, we may cancel the order after informing you.
2.3 Fraudulent or Suspicious Orders:
  • We reserve the right to cancel any order that appears fraudulent or suspicious.

3. REFUND POLICY

3.1 Mode of Refund:
  • Refunds are issued to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds are made via bank transfer or store credit.
3.2 Processing Time:
  • Refunds are initiated within 5–7 business days of cancellation confirmation.
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

4. EXCEPTIONS

4.1 Customized or Personalized Orders:
  • Customized, engraved, or made-to-order jewelry cannot be canceled after confirmation.
4.2 Promotional or Discounted Products:
  • Orders placed under special discounts, offers, or promotional events may not be eligible for cancellation. Refer to our Terms & Conditions.

5. HOW TO REQUEST CANCELLATION

  • To request cancellation, please contact our support team through:
    • Email: info@sivyaa.com
    • Phone: 9314966096
    • Live Chat: Available on our website during business hours
  • Kindly mention your order number and reason for cancellation. Our team will assist you promptly.

6. POLICY UPDATES

We may revise the SIVYAA Cancellation Policy from time to time. Changes will be posted here and will take effect immediately. We recommend reviewing this page periodically to stay informed.

7. CONTACT US

SIVYAA ONLINE SILVER JEWELLERY STORE
Email: info@sivyaa.com
Phone: 9314966096
Address: D-66, New Grain Mandi, Chandpole, Sansarchand Road, Jaipur, Rajasthan – 302001