Cancellation Policy

At SIVYAA, we strive to provide our customers with the best shopping experience. We understand that sometimes orders may need to be canceled. This Cancellation Policy outlines the terms under which you can cancel your orders and receive refunds.

1. ORDER CANCELLATION BY CUSTOMER

1.1 Before Shipment:

• If you wish to cancel your order, you can do so before the order has been shipped.
• To cancel an order, please contact our customer support team via email at [Insert Email Address] or call us at [Insert Phone Number] with your order details.
• Once the cancellation is confirmed, a full refund will be processed.

1.2 After Shipment:

• If your order has already been shipped, cancellation is not possible. However, you may initiate a return as per our Return Policy once the product is delivered.

2. ORDER CANCELLATION BY SIVYAA

2.1 Out-of-Stock Products:

• In rare cases, if the product you ordered is out of stock or unavailable, we may cancel your order.
• You will be notified via email or phone, and a full refund will be processed to your original payment method.

2.2 Payment Issues:

• If there is a payment issue or verification problem, we may cancel the order. We will contact you for further clarification before canceling.

2.3 Fraudulent or Suspicious Orders:

• SIVYAA reserves the right to cancel orders that appear fraudulent or suspicious.

3. REFUND POLICY

3.1 Mode of Refund:

• Refunds will be processed to the original payment method used at the time of purchase.
• In the case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

3.2 Processing Time:

• Refunds will be initiated within [Insert Number] business days of confirming the cancellation.
• Depending on the payment method and bank, it may take additional time for the amount to reflect in your account.

4. EXCEPTIONS

4.1 Customized or Personalized Orders:

• Orders for customized or personalized jewellery cannot be canceled once they are confirmed.

4.2 Promotional or Discounted Products:

• Orders placed during promotional sales or on discounted products may not be eligible for cancellation.

5. HOW TO REQUEST CANCELLATION

• To request cancellation, please contact us via:
  • Email: [info@sivyaa.com]
  • Phone: [9314966096]
  • Live Chat: Available on our website during business hours.

Please include your order number and reason for cancellation in your request. Our team will guide you through the process.

6. MODIFICATIONS TO THE POLICY

SIVYAA reserves the right to modify or update this Cancellation Policy at any time without prior notice. Changes will be effective upon posting the updated policy on our website. We encourage you to review this policy periodically.

7. CONTACT US

If you have any questions or concerns about this Cancellation Policy, please feel free to contact us:

SIVYAA ONLINE SILVER JEWELLERY STORE
Email: [info@sivyaa.com]Phone: [9314966096]Address: [D-66, New Grain Mandi,
Chandpole, Sansarchand Road, Jaipur,
Raj-302001,]

Thank you for shopping with SIVYAA. We appreciate your trust and support.